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Last updated: 09th October 2026
This Cancellation Policy forms part of, and should be read alongside, our Terms and Conditions. It explains how to cancel your subscription, what happens to your access and Content, our approach to refunds, and the terms of our optional account transfer offer.
1. How to Cancel
You may cancel your subscription at any time by emailing us at [email protected]. To avoid being charged for your next billing period, you must give us at least 7 days’ notice before your next renewal date. Your notice runs from the date we receive your email.
If you cancel with at least 7 days’ notice before your next renewal date, your subscription will end at the end of your current billing period. You will retain full access until then, and you will not be charged again after that point.
If you cancel with less than 7 days’ notice before your next renewal date, your next payment will still be taken and your subscription will end at the end of that following billing period. You will retain full access until then.
Free Trial
Occasionally we may offer new Account Holders a free 14-day trial of the Platform. You will be asked to provide valid payment details before your trial begins. If you do not cancel before the end of your 14-day trial period, you will be automatically charged the subscription Fee for the Plan you selected, and your subscription will continue on a recurring basis until cancelled in accordance with this Policy. You may cancel your trial at any time before it ends by emailing us at [email protected] and you will not be charged. Once your trial has converted to a paid subscription and any payment has been taken, our standard cancellation and no-refund terms set out above will apply.
2. Access After Cancellation
You will continue to have full access to the Platform and your Content until the end of your current billing period, as set out in Clause 1.
We recommend downloading or exporting any Content you wish to keep before this date.
3. Refunds
All Fees are non-refundable, including any unused portion of your current billing period, except where required by law. This applies to both monthly and annual subscriptions.
This applies to both monthly and annual subscriptions, and includes any payment taken because you gave less than 7 days’ notice before your renewal date.
4. What Happens to Your Content After Cancellation
We will retain your account and Content for 6 months following the effective date of cancellation, in case you wish to reactivate your subscription. After this period, we may permanently delete your account and all associated Content, and we are under no obligation to retain or provide access to it after this point.
We are not responsible for any loss of Content that occurs as a result of cancellation, and we recommend you export or back up anything business-critical before your cancellation takes effect.
5. Snapshot Transfer Offer
As a goodwill benefit to Account Holders on our Core or Supported Plans who have held an active, paid subscription with us for 12 months or more, we may, at our sole discretion, send across a snapshot of certain elements of your account configuration to a new GoHighLevel agency account of your own. This is not a transfer of your entire sub-account, only the specific elements set out below, and is subject to all of the following conditions:
this offer is available only to Account Holders on our Core or Supported Plans; it does not apply to Taster or Base Plan Account Holders;
the transfer is to a new GoHighLevel agency account that you own and control yourself; it does not apply where you intend to move your account to a sub-account or platform operated by another reseller, white-label agency, or third party;
you must contact us directly to request the transfer;
you must set up your own GoHighLevel agency account using our affiliate link, provided to you on request;
the transfer will only take place once your new agency account has been set up and we have confirmed that it originated from our affiliate link;
you must request the transfer within 30 days of your cancellation taking effect, after which this offer will no longer be available.
This offer is limited to elements of your account that are technically capable of being included in a standard platform snapshot.
It does not include, and we do not guarantee the transfer of, the following:
phone numbers, SMS registration, or A2P/10DLC compliance registration;
payment processor connections, including Stripe or PayPal integrations;
historical conversation, call, or contact activity data;
custom domain configuration or DNS records;
any of our own templates, page designs, workflows, automations, or other intellectual property, which remain our property and are not included in the transfer, even though they may currently sit inside your account;
any third-party integrations not natively supported by a standard snapshot.
These limitations reflect the technical capabilities of the underlying software platform as at the date of this Policy. Those capabilities may change over time, and what can or cannot be included in a transfer may change accordingly. We do not undertake to update this list every time the underlying platform changes; what is actually capable of being transferred at the time of your request will govern, not this list alone.
This transfer offer is provided as a discretionary goodwill gesture and does not form a guaranteed contractual entitlement. We do not warrant that any specific feature, workflow, page, or piece of Content will transfer successfully, completely, or without requiring further set-up on your part. We accept no liability for any Content or configuration that cannot be transferred, or for any cost or time incurred by you in completing your new account set-up.
This offer does not apply if you set up an independent GoHighLevel agency account without using our affiliate link, or if your account was terminated by us under Clause 19 of our Terms and Conditions for breach of this Agreement.
We reserve the right to withdraw or amend this offer at any time, including in respect of Account Holders who have already cancelled but not yet requested a transfer, save that we will honour any transfer already confirmed and in progress.
6. Re-subscribing
If you cancel and later wish to re-subscribe, you may do so subject to our then-current Plans and Fees. We cannot guarantee that previously deleted Content will still be available, and any pricing previously offered to you is not guaranteed to still apply.
7. Contact Us
If you have any questions about cancelling your subscription or this Policy, please contact us at [email protected].
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